Refund & Cancellation Policy
Transparent commercial terms, fair cancellation windows, and consumer protections aligned with the Consumer Protection (E-Commerce) Rules, 2020.
1. Our Fair Commerce Commitment
EKA is built upon trust, transparency, and spiritual integrity. We reject dark patterns, hidden cancellation fees, trapped recurring billing, and deceptive marketing. If our services or offerings fail to meet documented standards, we provide straightforward recourse and refund procedures.
2. Digital Memberships (EKA Plus)
Our recurring digital membership provides access to daily practices, structured journeys, monthly contemplative themes, and private community circles.
One-Click Cancellation
You may cancel your membership at any time directly through your account billing settings. There are no mandatory exit questionnaires, cancellation penalties, or required customer support calls.
48-Hour Renewal Cooling-Off
If your subscription auto-renews and you did not intend to renew, contact billing@eka.earth within 48 hours of the charge without logging active usage during that period for a full 100% refund.
When cancelled mid-cycle, you maintain full access until the end of your prepaid billing period, after which your card will never be charged again.
3. Marketplace Bookings & Guided Sessions
For 1-on-1 consultations, astrology readings, puja services, or meditation guidance booked through verified practitioners on EKA:
| Cancellation Timing | Refund Amount | Terms & Conditions |
|---|---|---|
| > 24 hours before session | 100% Refund | Full refund credited to source account immediately. |
| 4 – 24 hours before session | 50% Refund | Compensates the practitioner for reserved calendar time. |
| < 4 hours or No-Show | 0% (Non-refundable) | Except in verified emergency or medical distress. |
| Practitioner Missed Session | 100% Refund + Credit | Immediate full refund or free reschedule with platform apology credit. |
4. Physical Objects & Ritual Kits
When purchasing handcrafted ritual items, brass lamps, or meditation props:
- 7-Day Return Window: You may return unused, unopened items in original packaging within 7 days of verified delivery.
- Damaged in Transit: If an object arrives cracked, broken, or defective, email photos to support@eka.earth within 48 hours of delivery. We will immediately dispatch a free replacement or issue a 100% full refund including shipping.
- Consumable Goods: Unsealed incense, sacred oils, camphor, or holy water cannot be returned for sanitary and ritual purity considerations unless delivered damaged or defective.
5. Processing Timelines & Payment Methods
All approved refunds are initiated through our authorized payment gateways (Stripe, Razorpay, or UPI):
UPI Payments
1 to 2 business days directly to VPA
Netbanking
3 to 5 business days per bank schedules
Credit & Debit Cards
5 to 7 business days per card network
Refunds are strictly remitted back to the original source payment instrument to prevent fraud and money laundering.
6. Billing Help & Dispute Escalation
If you have any questions regarding an invoice, pending charge, or refund request:
Billing Support: billing@eka.earth
Consumer Grievance Desk: grievance@eka.earth
Statutory Escalation Timeline: All billing disputes acknowledged within 24 hours and investigated within 7 business days.